I've talked about my love of Screwfix.com before on this site. This love just increased a notch following some great customer service.
When doing the kitchen I splashed out on a load of fancy Crabtree Platinum electrical fittings. It was the sparky who pointed out I was crazy to use them on the unseen sockets below worktop level.
It's only now that I've decided I'll never use the spares anywhere else and, so, want to return them. On Monday I sent a mail to Screwfix to ask if and how I could return them. Yesterday a really nice-sounding girl called to say their money back offer runs out after 30 days and my order is older than that. But, they are willing to over-look this and are sending a courier on Thursday to pick them up. I get 70 quid back. Now that's good service. Take note Wolseley.